Terms and conditions

We are following guidelines and terms and conditions of NRTO for all our training courses. If you feel our service was not satisfying, we are eager to try to help you.

Cancellation policy courses

Cancellation by Taalloket

Our courses only will take place if there are engough participants. If the required number of participants would not be reached, we will inform you at last two weeks before the course should take place.

Cancellation by participant

Cancellation is possible for free up to twee weeks before the course starts. Do you cancel your registration within two weeks of the start date, we have to charge you the total amount of the course.

Cancellation policy TOEFL ITP

You can cancel your TOEFL ITP up until one week before the test day. That way, other students may still use your spot. Please cancel by sending an email to taalloket@taalcentrum-vu.nl.

When you cancel your TOEFL ITP on time we charge a € 7,50 administration fee. We can only arrange a refund of € 82,50 when you cancel on time.

Any complaints?

We have been working with many of our clients to their full satisfaction for years. Nevertheless, you may find that you are not completely satisfied with our work. If this is the case, then you should get in touch with Taalloket. You may also submit your complaint through our general telephone number 020 59 86 509 or through our general email address.